Gelato Balancing App — Last updated: May 25, 2026
These Terms of Service ("Terms") govern your access to and use of the Gelato Balancing App ("the App", "we", "us", "our"), a web-based recipe management and balancing tool for gelato professionals operated by ICE LAB LTD, a company registered in the Republic of Cyprus under registration number HE320286, with its registered office at Gordiou Desmou 29, 6045 Larnaca, Cyprus (VAT: CY10320386M). By creating an account or using the App, you agree to be bound by these Terms.
You must be at least 16 years old to use the App. By using the App you confirm that you meet this age requirement and that the information you provide is accurate.
New users may be eligible for a free trial period (currently 7 days). During the trial you have full access to subscription features. The trial is limited to one per user across the lifetime of the App; attempts to circumvent this limit (multiple accounts, disposable email addresses, etc.) may result in account suspension.
To continue using the App after the trial ends you must subscribe to a paid plan. If you do not subscribe, the App switches to read-only mode: your data remains intact and viewable, but creating, editing, and deleting records is disabled until a subscription is active.
You may cancel your subscription at any time through the Stripe Customer Portal accessible from the in-app subscription screen. Cancellation takes effect at the end of the current billing period: you keep full access until then, and the subscription will not renew. Your data remains stored after cancellation (see "Account Deletion" below).
If you are a consumer located in the European Union, you have a statutory right to withdraw from the contract within 14 days of starting a paid subscription, without giving any reason, under EU Directive 2011/83/EU. To exercise this right, contact us at [email protected] within 14 days of your first paid charge and we will refund the full amount.
Outside the 14-day withdrawal period, paid subscription fees are non-refundable. Canceling a subscription stops future renewals but does not refund the current billing period.
You agree not to:
You retain all rights to the content you create in the App (recipes, ingredients, brands, categories — "Your Content"). You grant us a limited license to store, process, and display Your Content solely for the purpose of operating the App for you. We do not claim ownership of Your Content and we do not use it to train any models or share it with third parties beyond what is necessary to operate the service.
You are responsible for keeping your own backups of any data you consider critical. We provide reasonable efforts to back up our infrastructure but cannot guarantee that data will never be lost.
You may request deletion of your account and all associated data at any time by contacting us at [email protected]. We will:
Some records may be retained for a longer period where required by law (e.g. tax records of past invoices). Deleted data cannot be recovered.
We aim to keep the App available 24/7 but do not guarantee uninterrupted availability. The App may be temporarily unavailable due to maintenance, infrastructure failures of our providers (Google Firebase, Stripe), or events outside our control. We are not liable for losses arising from such unavailability.
The App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose, accuracy of recipe calculations, or non-infringement. The calculations the App performs (overrun, balance ratios, sugar/fat/solids percentages, etc.) are tools to assist professional judgment and do not replace it. You are solely responsible for any commercial decisions made based on the App's output.
To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to these Terms or the App will not exceed the amount you paid to us for the App in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of goodwill.
Nothing in these Terms limits liability that cannot be excluded under applicable consumer-protection law.
The App relies on third-party services (Google Firebase for hosting and storage, Stripe for billing, OpenAI for optional PDF parsing). Your use of those services through the App is also subject to their own terms and policies. We are not responsible for the acts or omissions of third-party providers.
We may update these Terms from time to time. If changes are material, we will notify you by email or by a prominent notice in the App at least 14 days before they take effect. Continued use of the App after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription and stop using the App.
We may suspend or terminate your account immediately, without notice, if you breach these Terms, if your use of the App harms other users or our infrastructure, or if required by law. On termination, your right to use the App ends, but Sections 6 (Refunds), 8 (Your Content — ownership), 11 (Disclaimer), and 12 (Limitation of Liability) survive.
These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-law principles. The courts of Cyprus have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except as provided below. If you are a consumer resident in the European Union, this choice of law does not deprive you of the protections of the mandatory consumer-protection law of your country of residence, and you may also bring proceedings in the courts of your country of residence as permitted by EU consumer law. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We encourage you to contact us first at [email protected] to resolve any disputes amicably before pursuing formal proceedings.
For questions about these Terms, billing issues, or to exercise your rights described above, contact us at: